Arrogance Is Not a Solution
– By Steve Robins Arrogance contributed to Apple iPhone antenna woes Continued from Apple: Honey I Forgot the Customer! Solutions are driven by user needs. Even innovative new offerings need to be...
View ArticleWhere’s the Customer at Sony?
By Steve Robins It’s time to think outside the box. Or the division. Or the hardware. Or the… In order to offer complete solutions, companies need to come together around a shared vision of the...
View ArticleKeynote at ProductCamp Boston: The Invisible Customer
By Steve Robins Join me On June 9 at Microsoft Cambridge for ProductCamp Boston 2012! I’ve always been passionate about ProductCamp – I’ve been speaking at ProductCamp Boston since it began in 2009 and...
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